Return Policy
Click here to fill out the return form.
The terms and conditions described in this policy apply to all products purchased from the Polihome online store through the internet at www.polihome.bg
Transportation of returned products
If you wish to return the goods due to a change of mind, you will need your receipt, your order form, your order confirmation email and the proof of payment. To return your products you can visit our partner logistics warehouses in the area, Hadji Dimitar Str. Besarabia 108 B. For any information you need, you can contact us by phone at 0875 339 050 from a fixed or mobile phone with a one-unit charge. The refund request takes effect from the date you give us the return request.
The products you want to return should be in excellent condition (for items that have factory packages their packaging should not have been damaged or damaged). You are responsible for the cost of returning the product unless the product is subject to a warranty issue due to a manufacturing defect. In case you open the product packaging you should take care of the status of the returned products from the moment they are delivered to you until you deliver them to the company's affiliated warehouses in Sofia, Bulgaria (address above). Returns are accepted Monday - Friday: 09:00-17:00.
You may return the purchased products within 14 calendar days of receipt. You are required to return to us the product(s) from the market that you immediately withdraw without undue delay and in any event within fourteen (14) calendar days of the date on which you notified us of your decision to withdraw from the purchase agreement. The deadline shall be deemed to have been met if you return the goods before the expiry of the fourteen (14) day period. Polihome, may refuse any product refund or replacement if the deadline has not been met.
Return on value of returned products
If you qualify for a refund, we will refund the amount that corresponds to the value of the goods you refund by depositing the money into the bank account you will indicate.
In case the payment method used was a debit or credit card, the refund shall be made to the same card that was used for the payment.
Your card information is not collected or stored in any way on our website.
The refund of the payment by ЕФТ ЕВРОФЪРНИЧЪР ЕООД to the consumer, including, where appropriate, delivery costs, shall be made within 14 days of the date on which the company was informed of the consumer's decision to withdraw from the contract.
Return of defective product
Upon receipt of the products, the customer should check the packaging externally, confirming the absence of external and aesthetic defects. In case of defect the consumer is entitled to refuse the receipt of the items and return it to the distributor, to receive by signing with a reservation of the content or to contact the support department of the company within 14 calendar days via the withdrawal form or sending his request in writing. In case of expiration of this deadline, he loses all relevant rights.
In case the consumer finds a defective part of the product when unpacking the item at his place, he should contact the support department of the company not to assemble it if it has internal bumps or defects so that it is possible to determine its routing procedure. faulty spare part and do not dispose of original product packaging.
Exceptions to the right of withdrawal
The right of withdrawal shall not apply in the following cases:
- The supply of goods or the provision of services the value of which depends on fluctuations in the money market which cannot be controlled and which may occur within the time of withdrawal.
- The supply of goods manufactured to your specifications as a consumer or not in stock and require a special order from (supplier / manufacturer).
- The supply of goods which, by nature, by their nature, are inextricably intertwined with other elements.
We are sorry, but we do not accept returns on special orders (lounges, upholstered beds), linens with open packages (eg sheets, duvets, pillows, pillow and mattress protectors, etc.), products ordered / manufactured exclusively for you, either from domestic or foreign suppliers / manufacturers.