Terms of use

General

Polihome's furniture attaches great importance to the protection of personal data and collects and processes personal data only in compliance with the requirements of local and European legislation. The purpose of this Privacy Policy is to inform you how we process your data and what personal data we would collect for you, for what purpose, term and resp. what are your rights.

The security of the data you have given us is very important to us. Therefore, we protect your information by applying all appropriate technical and organizational means at our disposal to prevent unauthorized access, unauthorized or malicious use, loss or premature deletion of information.

1. GENERAL TERMS

The website www.polihome.bg is the official online store of ЕФТ ЕВРОФЪРНИЧЪР ЕООД with UIC 206326211. The company's headquarters are located in Sofia, Bulgaria 1000, Bulevard Vitosha 32A, floor 1.

ЕФТ ЕВРОФЪРНИЧЪР ЕООД is always aiming to provide the best possible service to our customers. This e-shop enables both our customers and all internet users to be informed immediately about the products offered by our company, as well as to make purchases online.

2. INTELLECTUAL PROPERTY

Intellectual Property Rights and Trademark. All web site design, text, graphics, logos, button images, software and images are the intellectual property of "ЕФТ ЕВРОФЪРНИЧЪР ЕООД " or its satisfied suppliers and are protected under the relevant provisions of European law and international conventions. . The composition (meaning the collection, arrangement and assembly) of all content in this site is the sole property of "ЕФТ ЕВРОФЪРНИЧЪР ЕООД " or its software providers and is protected by international copyright laws. The content and software in this area can be used for purchases and sales. Any other use, including reproduction, modification, distribution, republishing, display or performance of the content by Polihome, including www.polihome.bg, is prohibited. All rights reserved, any text or image bearing Polihome symbols are trademarks or registered trademarks and are used herein under the permission of their respective owners. Polihome allows visitors to www.polihome.bg site to make reviews and comments on products where available. If you make any revisions or comments to www.polihome.bg, you grant Polihome a non-exclusive, free, enduring, irrevocable and fully licensed right to use, reproduce, modify, adapt, publish, translate distribute and generate such reviews and comments worldwide in any review or comment.

3. PERSONAL DATA PROTECTION

1. Security & Privacy

ЕФТ ЕВРОФЪРНИЧЪР ЕООД recognizes the importance of personal data security as well as electronic transactions and has taken all the necessary measures, with the most advanced and advanced methods, to ensure maximum security. All information relating to users' personal information shall be treated as confidential in accordance with applicable law on the protection of personal data. The safety of the Company's online store is achieved by the following methods:

1.a Customer Recognition:

The passwords used to identify the user/client are two: the Password and the Password, which each user securely access to his personal information every time he registers them. It is enabled to change the password as often as it wishes. The only person who has access to his / her information is himself/herself through the above codes and is solely responsible for maintaining his / her confidentiality with third parties. In case of loss or leak it should immediately notify the COMPANY, otherwise, it is not responsible for the use of the password by an unauthorized person. THE COMPANY's online store does not in any way disclose or disclose the personal data and information of users/customers. Personal data is used exclusively for the proper execution of transactions. All information is encrypted and securely stored.

1.b Compliance with the General Data Protection Regulation

All of these elements are governed by the Company's Privacy Policy, which is compliant with the new General Data Protection Regulation (GDPR) and can be found below. Users retain the right to be informed, access and object to the processing in accordance with the new CPC and applicable legislation. Otherwise they consent to and accept the processing and state that all information and information they provide is true and accurate.

2. Privacy Policy

2.a Purpose of data collection - Procedure

"COMPANY" operates this website for the sole purpose of selling products and services to its customers. In order to better serve its customers, "COMPANY" requires specific information regarding the completion and processing of their order, issuance of sales invoices, contacting the store or answering questions & queries or other information that is necessary for this purpose. During the process, which is transparent, clear, and comprehensible at all stages, customers are asked to consent to the performance of their data.

2.b Editor

Responsible under the law for the protection of personal data is ЕФТ ЕВРОФЪРНИЧЪР ЕООД under the name "Polihome", based in Sofia, Bulgaria 1000, Bulevard Vitosha 32A, floor 1, legally represented by UIC No 206326211, email [email protected], hotline customer service: 0875 339 050 (hereinafter referred to as COMPANY).

2.c Personal data collected during the visit of the COMPANY online store

This data includes information such as name, postal address, email address, and telephone number. In addition, during each visit to our site, information, such as the browser used, the IP address of the visitor, or information about the products he saw, are automatically collected for the purpose of better service, for statistical or technical reasons.

The collection and processing of such personal data is done by visiting, registering, logging into an existing account or ordering products on the Company's website. Data is used only in accordance with applicable legal provisions and this privacy policy and as the case may be, with the consent of the visitor, client, registered user.

The visitor reserves the right to delete or correct incorrect personal data, the right to delete his personal data and the right to obtain a copy of personal data. The visitor, if a registered user, can claim his rights by logging into the client account and editing them directly, or even deleting his account completely. The data that must be stored due to legal, institutional or contractual obligations to maintain commercial documents will remain in a secure environment for as long as ЕФТ ЕВРОФЪРНИЧЪР ЕООД COMPANY. is required by law.

The details of the users (name, occupation, email, home address, landline, mobile phone, etc.) and the transactions of the users of the online store are treated as confidential, as in the ordinary course of business in a store. Users will be informed by ЕФТ ЕВРОФЪРНИЧЪР ЕООД when providing their personal data as part of their transactions and consent to and accept the impending processing of such personal data information for the needs of a smooth and easy transaction between the parties. , as well as the transmission of these data to specific designated beneficiaries and employees of the company as part of the completion of the contract. The existence of the right of access and the right of opposition is also hereby disclosed. Ensures that only authorized staff have access to transaction information and only when necessary, eg. for the processing of orders. Otherwise, the ЕФТ ЕВРОФЪРНИЧЪР ЕООД COMPANY undertakes not to disclose the details of its customers and their transactions, unless it has written authorization from them, or if required by a court order or decision of another public authority. The personal data stated in the COMPANY's online store are used solely by him or his affiliates to support, promote and execute the business relationship, promote goods and inform customers. All documents and electronic data exchanged between the parties in the course of the sale shall be kept by the COMPANY. The customer can access them if they wish.

2.d Transfer of personal data

Visitor data may be transmitted to affiliate providers of promotional services or other purposes of the "COMPANY" services. The affiliated companies have been carefully selected and are committed to the COMPANY under a contract relating to the protection of personal data, are within the European Economic Area, are subject to relevant EU legislation, and provide the highest possible level of security. The visitor reserves the right to object to or delete from such actions at any time.

The data may also be transmitted to the official authorities if there is a legal obligation or a court order. The same applies if the "COMPANY" has the right to do so, for the prosecution of criminal offenses or for the protection and enforcement of its rights and claims.

Data shall also be transmitted to third parties for the proper performance of the contracts in the following cases:

• For the delivery of goods to carriers and postal service providers as specified by placing the order.
• For payment of goods to domestic or foreign payment service providers (eg PayPal) or banking institutions, specified at the time of placing the order.

During the payment process, payment information is not recorded or stored during this transaction, such as credit card numbers or other banking or other information. This information is provided directly to the respective payment service provider exclusively.

2.e Data security

Security of personal data is a high priority for the COMPANY. Visitor data stored is protected through technical and organizational measures to effectively prevent loss or misuse by third parties. Processors process personal data and commit to confidentiality. For the protection of personal data, the data is transmitted in encrypted form. To ensure long-term data protection, technical security measures are regularly monitored and, if necessary, adapted to the corresponding prevailing technology standards.

The use of this website indicates the acceptance and consent of the "COMPANY" Privacy Statement, as well as the acceptance of the terms and conditions of use of the web site, announced through it.

2.f Data Protection Officer

We have appointed a Data Protection Officer ("DPO") to oversee compliance with this policy.

3. Your rights to data protection

Under certain conditions and by law, you are entitled to:

• Tell us if we keep your personal data and, if so, what that data is and why we keep/use it.
• Request access to your personal data (commonly known as "data subject access request"). This enables you to receive a copy of your personal information that we hold and to check that we process it legally.
• Ask for the correction of your personal data we hold. This enables you to correct any incomplete or inaccurate information we have about you.
• Ask for the deletion of your personal data. This enables you to request that we delete or delete personal data where there is no reason to continue processing it. You also have the right to ask us to delete or remove your personal data where you have exercised the right to object to their processing (see below).
• To object to the processing of your personal data when we invoke a legitimate interest (or third-party interest), but your particular situation makes you want to oppose it for that reason. You also have the right to object when we process your personal data for direct marketing purposes.
• Oppose automated decision-making, such as creating profiles, which should not be subject to automated decision-making using your personal data or your profile.
• Ask for restrictions on the processing of your personal data. This allows you to ask us to stop processing your personal data, for example, if you wish to determine their accuracy or the reason for their processing.
• On request that your personal data be transmitted to you or to another party (commonly known as a "data portability" right) in an electronic and structured form. This allows you to receive your data from us in an electronic format and to be able to transfer your data elsewhere in an electronic format.
• Withdrawal of consent. In the limited cases where you may have given your consent to the collection, processing and transmission of your personal data for a specific purpose, you have the right to withdraw your consent at any time to such processing. Once we have received notice that you have withdrawn your consent, we will no longer process your information for the purpose or purposes for which you originally agreed, unless we have another legal basis to do so legally.

Cookies

ЕФТ ЕВРОФЪРНИЧЪР ЕООД has a strict privacy policy for visitors to www.polihome.bg, more about which you can read here. This note provides you with more information on how we use cookies each time you visit our site.

What are cookies?

Cookies are small alphanumeric files that are sent and stored in the browser you use to navigate the Internet. Each website usually uses one or more cookies where it stores information that it deems necessary for its optimal operation and for easier navigation of the user.

This information falls into three main categories:

Low Penetration Cookies - Necessary

The lack of cookies in this category affects the functioning of the site to a significant extent. Without them, functions like logging on to a website, online product purchases, or online payments cannot be accomplished.

Low Penetration Cookies - Performance

Performance cookies are about collecting information about the behavior of users while navigating a website and store anonymous information on usage statistics, performance, etc. They are intended to collect the information necessary to improve the functioning of the website.

Moderate Penetration Cookies - Usability

Cookies in this category store usage information that will facilitate the next visit to the site. Data may be anonymous while not available while browsing other websites.

High-penetration cookies - Advertising

They are used to select and display ads tailored to the user's interests.

By incorporating European Directive 2009/136 / EC with Law 4070/2012, it becomes obligatory for the user to consent to the installation of cookies, whether they come from the provider of the website being visited, or from third party advertising networks displayed through visited website. Cookies that serve the needs for its proper operation (low penetration cookies) are excluded.

What kind of information do we collect (when ordering)?

The information collected is usually the most important for completing the order such as contact and shipping information, without the additional "sensitive" personal information.

What kind of information do we collect (in newsletter forms)?

Compared to other companies, sending only newsletters with offers and new products requires only your email address and your consent to the relevant form - page.

How do we store your personal information?

Your personal data is stored at the time of order placement and only then can it be processed by the data and order security personnel in order to ensure that information is not leaked to third parties, such as affiliates, lists, etc. Specifically, the data stored on the platform are the contact and shipping details and not the payment information, such as the card number. As for the process of paying for purchases, the BULGARIA BANK platform is transferred, which ensures its integrity through the activated NAME CERTIFICATION certificate. Finally, they are transferred to the company's Billing System through a secure connection and can be deleted if requested.

How can I request that my information be corrected or deleted?

Data is currently being deleted or corrected through [email protected] until this service is immediately available to the user via a special form. The data will be the contact and shipping information, since it is stored by the company.

Who manages my information?

Polihome has entrusted the management of customer data to dedicated personnel, who in turn are digitally controlled for any movement such as copying, editing, deleting and exporting. This experienced and trusted staff maintains the integrity of the data, while their actions are visible and no malicious movement can be performed.

How to Disable the Use of Cookies?

If you wish to enable or disable the use of cookies by your browser settings, depending on your browser visit the following web pages to learn about the necessary actions.

• Internet Explorer http://support.microsoft.com/kb/278835
• Firefox http://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored
• Chrome http://support.google.com/accounts/ans
• Opera http://www.opera.com/browser/tutorials/security/privacy/
• Safari http://support.apple.com/kb/PH5042
• Safari for iPad and iPhone http://support.apple.com/kb/HT1677

4. SAFETY

The SSL (Secure Sockets Layer) protocol is today the worldwide-web standard for the certification of websites for web users and for the encryption of data between web users and web servers. An encrypted SSL communication requires that all information sent between a client and a server be encrypted by the shipping software and decrypted by the receiving software, thereby protecting personal information during transmission. In addition, all information sent with the SSL protocol is protected by a mechanism that automatically checks if the data has changed during the transfer.

In addition, personal security is the password you provide when you join www.polihome.bg. In order to present any of your personal information you must first provide your username and password. For this reason, you must keep this information well so that it does not fall into the hands of third parties. We also advise you to create a password using symbols with alphanumeric characters.

Last but not least, the credit card details are not stored in the company storage during the transaction but are stored directly in the secure environment of the partner company that is responsible for routing the cards.

All transactions you make through www.polihome.bg are governed by International and European Law, which regulates matters related to e-commerce as well as the Consumer Protection Act (Law 2251/1994), which regulates matters relating to e-commerce. with distance sales.

5. TRADITIONAL ITEMS - AVAILABILITY - CHARACTERISTICS

The products available for sale, their inventory available (in some cases requiring telephone communication), and their features and prices are available at www.polihome.bg and are accessible to all. Users can search for more information about the product by clicking on the product icon.

Polihome guarantees that customers are informed in a timely manner about the availability or non-availability of the products, but is not responsible for their availability.

Polihome strives every day to provide all the information needed for the product (technical specifications, prices, etc.). However, in order to limit any errors, we would recommend that you, before any purchase is completed, contact us in cases where prices or any other product features are beyond normal and reasonable. The prices listed in the relevant lists below each product include VAT (20%). The online store www.polihome.bg of ЕФТ ЕВРОФЪРНИЧЪР ЕООД reserves the right to adjust prices without having to inform the consumer.

6. PRODUCT ORDERS AND CONSUMER PROTECTION

Orders through the online store www.polihome.bg are distance selling contracts, which are governed by the legal framework of the Consumer Rights Act 2013 (Law 133 (I) / 2013) (as in force today) .

The user has the right to conclude a valid order through the online store, provided that they are legally capable of complying with the provisions of the Contract Law, Cap. 149 (provided that he has reached the age of eighteen and does not qualify for legal assistance in concluding a sale contract). Orders can also be placed by legal representatives of legal entities. ЕФТ ЕВРОФЪРНИЧЪР ЕООД reserves the right to require the supervisor or guardian to return any orders placed by incapable persons.

7. PURCHASE ORDERS THROUGH THE E-SHOP

7.1 ORDER CONDITIONS

To place an order online at www.polihome.bg you need:

1. Complete the special form with the necessary information for the conclusion of the sales contract.
2. The unconditional acceptance of the terms of the contract of sale and the terms of use, in particular the collection and where necessary the use of personal data.

On all pages of the online store www.polihome.bg and next to each product available for purchase, there is the key:

Add to Cart and Add to Favorites.

To continue your shopping, select from the main categories, the one that contains the next item you are looking for and add it to your cart as well. When you are finished adding the product, press the "Basket" button at the top right of your screen. In order to be able to order you do not need to be a member of www.polihome.bg but we would advise you to become a member of www.polihome.bg as the whole process of any future use of the online store will be much easier. Fill in the form with your e-mail & password you entered when registering and login to the member site. If you are not a member, press the "Login | Register" button in the upper right part of the online store. Fill out an active email account on the new member registration form. The e-mail you provide must be present because all of our communication will be done through the e-mail you provided when you registered. Even if you do not become a member you will be asked for personal information such as: invoicing and order shipment address, e-mail, contact telephone, details necessary for the conclusion and completion of the contract between the two parties.

Ordering process

The order is completed in 3 steps:

• Add the Products of Your Choice to the Shopping Cart
• Fill in the required information on your order fulfillment page (Checkout)
• You receive a confirmation email for your order

7.2 PAYMENT METHODS

For the convenience and service of all those who wish to purchase from our company's online store, www.polihome.bg has the following payment methods*:

1. Charging your credit or debit card.

You can pay by Debit or Credit card, issued by:

• VISA
• MASTERCARD

By entering the Debit/Credit card number, expiration date, name on the card, and CVC2/ CVV2 code. Payment with a card with us is safe and secure, it is done through the DSK Bank payment gateway.

2. Deposit to the following sight bank account.

DSK Bank: Account type: € Euro IBAN: BG57STSA93000027666471 Beneficiary name: ЕФТ ЕВРОФЪРНИЧЪР ЕООД SWIFT: STSABGSF

DSK Bank: Account type: BGN лв. IBAN: BG80STSA93000027666445 Beneficiary name: ЕФТ ЕВРОФЪРНИЧЪР ЕООД SWIFT: STSABGSF

Once your order has been completed, deposit the amount of products you purchased (including shipping costs) into the account above. Please fill in your order number as a reason for the deposit (example: # 3000000115).

Once we have received your order payment, the process for executing it begins.

If the payment cannot be found or you did not use your order code as the reason for the deposit, we will need your deposit copy and order number. Send us a copy of the deposit (with your name and order number) by email at [email protected]

3. Cash on delivery

When choosing cash on delivery as the payment method, customers pay for their order to the courier upon receiving the delivery. Cash on delivery is available throughout Bulgaria. For orders over 1,200 BGN, a 30% deposit of the order value is required.

With this method, payment can be made either in cash or by credit card upon delivery. The customer pays the due amount in cash at the time of delivery.

This payment method binds the customer to the order. During delivery, the order can be paid using cash on delivery—either in cash or by card.

Once your order is completed, please deposit the amount for the purchased products (including delivery costs) to the account listed above. Be sure to include your order number as the payment reference (example: #3000000115).

Once we receive the payment for your order, the fulfillment process will begin. If the payment cannot be located or you did not use your order number as the deposit reference, we will need your deposit slip and order number. Please send us a copy of the deposit (with your name and order number) via email to [email protected].

*For orders under 200 BGN, prepayment of shipping costs is required.

7.3 CONFIRMATION - ORDER UPDATE

The consumer is informed through the website before completing his order about the essential features of the product, price, quantity, shipping costs, payment method and delivery method. Upon sending the order form, the consumer receives an electronic copy of the order at the e-mail address he / she has stated when registering his / her order, including a detailed description of the goods in the order and a unique code will be able to monitor the progress and progress of his order (if registered).

Checkout

Upon completion of your order, an automated e-mail will be sent with all the details of your order on the previous page (please check your e-mail - what you said when registering).

8. SHIPMENT OF PRODUCTS

The delivery of the products is made only within the physical boundaries of Bulgaria through the cooperating shipping company (and its affiliates) or through the shipping company cooperating with the customer / user (in this case the shipping costs are not set by ЕФТ ЕВРОФЪРНИЧЪР ЕООД but by the customer / user together with the shipping agency of the customer / user of choice).

Shipping costs are calculated according to:

• The volume of products
• Weight of products
• The address and postal code of the place of destination
• The location of the supplier of the selected products

Charges are always calculated until the pavement of the declared delivery address enters the pavement. The consumer has no obligation to pay unless he/she receives the legal document (receipt/invoice and in the case of a triangular sale the delivery note). Shipping costs include 20% VAT. Please let us know if there are any difficulties accessing your site.

Free shipping is only valid for the cities of Sofia, Varna, Burgas, Plovdiv and Velico Ternovo and only for product orders over 200BGN.

To view the shipping cost of your order, please complete the shipping details on the order completion page.

In cases where the shipping costs do not appear or are charged too high (eg 1200лв.), please contact us at 0875 339 050 or via email at [email protected].

Polihome staff and technicians owned by ЕФТ ЕВРОФЪРНИЧЪР ЕООД make every effort to ensure the proper functioning of the online store www.polihome.bg.

Polihome and ЕФТ ЕВРОФЪРНИЧЪР ЕООД have no liability in the event of an error or omission of the shipping costs automatically calculated by the online shop system www.polihome.bg.

Fast Shipment: Wherever "Fast Shipment" is mentioned on the website, the minimum delivery time for Bulgaria is 3 weeks.

9. REFUNDS - CHANGES - CANCELLATIONS

Return Policy

The terms and conditions set out in this policy apply to all products purchased from the ЕФТ ЕВРОФЪРНИЧЪР ЕООД online store through the Internet at www.polihome.bg

Order cancellation

When you place your order through the Polihome online store www.polihome.bg for products belonging to the Polihome range of products, you may cancel your order within the same day you placed your order.

Transportation of returned products

If you wish to return goods due to a change of mind, you will need your receipt, your order form, your order confirmation email and credit card receipt (in case you have paid by credit card). Return of the products is done at the expense of the interested party, at the partner logistics agency of Polihome in Bulgaria. (Boulevard Rozhen - Warehouse - next to the Northern Tangent). Alternatively, you send your request by email to [email protected] For any information you require, you can contact us by phone at 0875 339 050, fixed or mobile, with an urban unit charge. The refund request takes effect from the date you give us your return request.

The products you want to return should be in excellent condition, with sealed packaging. You are responsible for the cost of returning the product unless the product is subject to a warranty issue due to a manufacturing defect. In case you open the product packaging you should take care of the status of the returned products from the moment they are delivered to you until you deliver them to our affiliate logistics agency. (Address listed above)

The customer/user is entitled to return the purchased products within 14 days of receipt. If they are not returned within 14 days then ЕФТ ЕВРОФЪРНИЧЪР ЕООД may not accept any refund or replacement.

Except for the rights provided by the refund policy, in all cases, all rights applicable to consumers are governed by existing provisions and laws relating to the contract of sale, as well as any rights arising out of the terms of the product warranty.

Return on value of returned products

If you qualify for a refund, we will refund the amount that corresponds to the value of the goods you refund by bank deposit to your account. Refunds apply only to products, not product shipping costs. In the case of cash on delivery, shipping costs are borne by the sender.

In case the payment method used was a debit or credit card, the refund shall be made to the same card that was used for the payment.

Your card information is not collected or stored in any way on our website.

The refund of returned products will be refunded as soon as possible. In any case, it will take place after you have informed us in writing of the request for the return of the products and we accept their return and if the products have been delivered to our affiliated logistics agency.

Exceptions to the right of withdrawal:

The right of withdrawal shall not apply in the following cases:

• The supply of goods or the provision of services the value of which depends on fluctuations in the money market that cannot be controlled and which may occur within the time of withdrawal.
• The supply of goods manufactured to your specifications as a consumer or not in stock and require special order from (supplier/manufacturer).
• The supply of goods which, by nature, by their nature, are inextricably interwoven with other elements.

We do not accept returns for products manufactured "upon order" especially for you. (Sofas, Kitchens, Wardrobes, Upholstered Beds, Quilts, Mattresses, Linen) either from domestic or foreign suppliers.

10. CONTENT OF THE WEBSITE

Although Polihome informs and publishes in good faith through its website www.polihome.bg, no comments are made regarding the completeness or accuracy of the information contained herein. Some parts of the www.polihome.bg site may be missing, contain errors, or expire, be removed, or deleted at any time. Polihome expressly disclaims and undertakes no obligation to update, modify or delete information on the Website at any time. ЕФТ ЕВРОФЪРНИЧЪР ЕООД does not in any way declare that the information contained in the documents and notices published on this server is appropriate for any purpose. Any such document and related graphics are provided "as is" without any warranty of any kind. ЕФТ ЕВРОФЪРНИЧЪР ЕООД is not responsible or liable for any damage and non-material damage resulting from the failure to provide support services. The client/user is free to use www.polihome.bg in accordance with the law and ethics.

Dispute Resolution

11. MISCELLANEOUS

Force majeure: If due to force majeure (eg bad weather, strikes, etc.) we cannot deliver the products within the prescribed time, we will notify you by e-mail to let us know if you wish, under these circumstances, to complete your order. ЕФТ ЕВРОФЪРНИЧЪР ЕООД is not responsible for any situation that is beyond its own responsibility and will do its utmost to serve you humanely.

In cases where you have placed an online order and upon receipt you find that there is a missing product (s) out of the total order, please contact us to arrange all the details required and ship the non-ordered products you receive it at no extra charge.

Modification of the terms herein: www.polihome.bg reserves the right to modify or renew the trading terms and conditions. The Company undertakes to notify this text of any changes or additions to the terms.

In case of failure to receive the ordered goods (and after a long time has elapsed since the order was placed), please contact customer support at [email protected] For better and faster service, we would recommend a special order code sent to the e-mail address you stated during your order.