Shipping Methods

PLACE AND TIME OF DELIVERY

Orders are accepted only for deliveries within the territory of the Bulgarian State, in the case of orders from another country, the customer / user should tell us the shipping / courier agency where they want the products to be delivered. Orders are processed within the working hours (9:00 am - 5:00 pm) except Saturdays, Sundays and public holidays.

The timetable for each shipment is unilaterally determined by ЕФТ ЕВРОФЪРНИЧЪР ЕООД (hereinafter referred to as "the company") or by the cooperating transport / logistics agency and communicated to the customer / user. In cases where the customer / user cannot receive the day - time set, the carrier shall reschedule delivery and notify the customer / user. In cases where the customer cannot receive the order at the next appointment, then he / she will have to receive the goods by his / her logistics partner on his / her own means of transport. Orders that include products on order are shipped immediately after the collection of all products to a cooperating logistics agency in Sofia, Bulgaria 1527, 80 Stara planina str., floor 1, office 1. Partial shipment of individual products of an order is not excluded if agreed with the customer.

HOW TO DELIVER ORDER

Send to customer / user in areas covered by the company's distribution network.

The products and services delivered after the sale are sent to the address and consignee that the customer / user has stated when submitting their order, which has been accepted by the company. The company freely chooses the means of delivery as long as the place of delivery is served by its distribution network, and notifies the customer either by telephone or by e-mail of acceptance of the order. The customer / user is also informed in the above manner about the shipping cost of the order. The Company's Distribution Network provides 90% of Bulgaria's population coverage.

Delivery is set up to the entrance pavement. In cases where the cooperating transport agency fails to deliver to the entrance pavement, delivery will be made to the nearest possible delivery point.

In case the delivery address given by the customer / user is difficult to access by means of transportation of the transport company / transport agency (eg truck) or access to the transport company / transport agent is not allowed, then please let us know when placing an order so that appropriate action can be taken. In the event that the information is not updated then the shipping company / agent has the right to deliver the products to the nearest accessible point of transport or to request an additional charge from the customer / user for the delivery of the goods to the pavement of entry.

Deliveries to areas outside the Company's Distribution Network - obligations

Should the customer specify in the order that will be shipped out of the Distribution Network of the company, then there may be additional shipping charges that will be notified to the customer after ordering. In addition, there may be additional delays as to the time of delivery of the goods.

Service Delivery to the customer's floor

The customer's floor delivery service is provided separately upon your order. Do not hesitate to get in touch with us, for more information.

In cases where delivering to a floor is deemed impossible due to stairs or the elevator, delivery will be made at the entrance sidewalk, and the company will refund the agreed amount for the lifting service (if applicable), provided that it has been paid. (The lifting service is available throughout Bulgaria).

General Conditions for Shipment of Products and Services

The Company reserves the right to modify the modes, terms and prices of the shipment at will and without prior notice required to notify its prospective customers of such changes by reviewing the present Terms of Use of the e-shop.

Pick up from Logistics Warehouses

The company provides the customer with the opportunity to receive the products and services sold through the online store of ЕФТ ЕВРОФЪРНИЧЪР ЕООД in Sofia, Bulgaria, when available through the online store. In particular, the customer has the right to choose through the online store the product (s) he wishes to receive from the warehouses / logistics, provided that the products are assembled and ready for delivery. Employees of the company must inform the customer / user when the products are ready for delivery. If the product (s) the customer / user selected are available in the warehouse / logistics, the customer will be able to come out of the warehouse / logistics to receive the goods sold, at least 2 hours after the order has been delivered via of the online store (for example, if the customer places an order at 15:00 pm, he has chosen at least after 16:00 pm) and after calling the responsible sales department of the company to confirm that the goods are available. Receipt of products can be made Monday - Friday from 09:00 am to 17:00 pm If a user is found to be abusing this feature provided by the company (eg repeated ordering of items through the online store and not receiving them from the warehouses, etc.), the latter may refuse and refuse the ordering of that user through the ability to receive from the store. If the customer does not come to the warehouses to receive the goods (ie, receive the goods and pay the price) within 30 days from the time the goods are ready for sale then the sale is automatically canceled, subject to Client's dissolution of the above term by the client to fulfill its obligations.

The deadline may be extended only for reasons of force majeure provided that they are notified in due time by the customer and confirmed in writing. In the event of cancellation, ЕФТ ЕВРОФЪРНИЧЪР ЕООД has no liability whatsoever. In the event that after the request of the company a payment has been made by the customer / user for a specific order of products, then the company reserves the right to withhold such advance and cancel the order.

Responsible for picking up by the customer

The pick up in each case is made by the person mentioned in the order as a consignee by displaying his police ID or passport or generally a proper document proving the identity in the event that the person named in the order cannot receive himself. notify us in writing at the e-mail address of [email protected]. POLIHOME BULGARIA reserves the right to request a refund from the supervisor or guardian of any order lions to be carried out by incapable persons.

Deadline for completion of the sale - delivery

The delivery time of the products and services sold is specified in the order depending on availability, is confirmed by the company acceptance of the order, and is a maximum of ninety (90) business days from the date of preparation of the sale unless there is a specific, different agreement parts confirmed in writing by electronic mail. If such time is not agreed and confirmed for any reason in the above manner, delivery shall be made within ninety (90) business days of accepting the order and preparing the sale. In the event of an extraordinary and unforeseen impediment that ЕФТ ЕВРОФЪРНИЧЪР ЕООД may face in delivering the product / products, the latter is entitled to postpone the delivery of all or part of the products and services sold, by written notice (email message) to Customer (at the same time will be informed by telephone), provided that the total waiting time, together with the postponement, does not exceed ninety (90) days from the date of approval of the order and the preparation of the sale. Otherwise, if the ninety (90) day deadline is exceeded due to the company being unable or unable to deliver to the customer, then only the customer will be entitled if he so wishes to set a new second deadline for delivery in excess of ninety (90). days (such new deadline is not required if the company refuses delivery in general, or if the delivery served the client's interests only if it was within the legal ninety (90) day deadline and the customer had informed the company accordingly).